Frequently asked questions
Short answers in plain words.
The basics
What is WiseTomorrow?
WiseTomorrow helps you put your important information in one place: accounts, papers, phone numbers and notes. You choose the people who can see it if you cannot help them yourself. Think of it as the one place your family knows to start. It is not legal advice, and it does not replace a will.
What is a Wise Box?
It is two things that work together. A box you keep at home with one Wise Card inside, and your information online. Your family finds the box. The card leads them to your information.
What is a Wise Card?
A card with a code on it. When the people you trust need your information, they scan the code with their phone. The card alone opens nothing: they still have to show their ID and wait the time you picked.
How long does it take to set up?
About five minutes to set up, and you can stop and come back any time. After that, add your information at your own speed. Start with the things your family would have the hardest time finding.
Safety and privacy
How do you keep my information safe?
Your information is locked with encryption when it travels and when it is stored. Your notes, the names of your sections and files, and the details of the people you trust get an extra lock with a key that is only for your Wise Box. Our Security & Privacy page has the details.
Can people who work at WiseTomorrow see my information?
WiseTomorrow is not end-to-end encrypted. That means our computers can unlock your information so we can show it to you and, when the time comes, to the people you chose. We would rather tell you that plainly. Our support tools do not show what is in your Wise Box. Only a few approved people can reach the main systems, and every time is recorded. We do not sell your information, use it for ads, or train AI on it.
What if WiseTomorrow gets hacked?
No online service can promise that will not happen, and we will not pretend to. We use several layers of protection: encryption, an extra lock on your most private details, limits on sign-in tries, and a record of activity that shows if anyone tampers with it. If something happens that affects your personal information, we will tell you, as the law requires.
Do you sell my information?
No. We don’t sell your personal information, and we respect Do Not Track and Global Privacy Control.
How people get in
How does my family get in?
They scan your Wise Card, confirm their email and show their ID. Then we email you, and text you if you gave us your number. We tell the other people you trust too. The waiting time you picked begins: 72 hours, 7 days, 14 days or 30 days. You can say no before it ends, or sign in and say yes sooner. If nobody says no, they can see what you chose for them when the wait is over. If we cannot be sure our message reached you, nothing opens.
What if I cannot answer?
Then it opens when your waiting time is over, after the person has shown their ID. That is how your family can get started when you cannot help. It also means that if you are just away and miss our messages, it can open. So pick a waiting time that fits your life. If you want nothing to open without you, you can require your own yes for a person.
Can I take it back after someone gets in?
Yes. They stop being able to see anything right away. It cannot undo what they already saw or downloaded. Their access also ends after 12 months unless it is renewed.
Why do they have to show ID?
So we know it is really the person you named, and someone who just finds your card cannot get in. It makes pretending to be someone else much harder. No check can make it impossible, which is why we also tell you and make them wait.
What if someone steals my Wise Card?
The card alone is not enough. They would have to be someone you named, show their ID and wait, and we would tell you. You can also turn off a lost card in your account right away.
Can I choose what each person sees?
Yes. For each person, you choose which sections they can see, or everything, and whether they can download files. You can also add rules, like asking for a death certificate, a longer wait, or your own yes.
Cost
How much does WiseTomorrow cost?
Wise Box is a one-time purchase, with free US shipping and no tax added. The current price is shown at checkout. It includes 30 days of Care, starting when you activate your card. After that, Care is $10 a month if you want to keep changing your information. Without Care you can still look at everything for free. We do not charge you automatically.
What happens when my 30 days end?
Nothing is deleted. You can still look at your information, you just cannot change it. The people you trust can still use the card, with or without a subscription. Start Care whenever you want to make changes again. We never delete your account for not having a subscription.
How do I cancel Care?
Care is $10 a month and renews each month until you cancel. Cancel any time in Care → Manage billing. It stops at the end of the month you paid for. There is no yearly plan.
What happens to my information if I cancel?
It stays exactly as it is. You can look at it but not change it, and the people you trust can still use the card. You can download your files and export your notes any time.
Your information
Can I take my information with me?
Yes. You can download your files any time, and export your notes and account details as a file. Your information belongs to you.
Can I delete my account?
Yes. Delete it in Settings. You have 14 days to change your mind. After that, your Wise Box, your files and the people you trust are deleted. We remove your information from our main systems within 30 days and from backups within 35 more days. We keep a few records the law allows or requires, like billing. Our Privacy Policy has the details.
What kinds of files can I add?
Documents like PDF and Word, photos like JPG and PNG, and other common files. They are locked with encryption when they travel and when they are stored.