Shipping and Returns Policy

Effective date: the date this version was published on this page.

This Policy applies to purchases of the Wise Box from Dark Ecommerce Labs, LLC ("WiseTomorrow", "we", "us"). It forms part of our Terms of Service. Nothing in this Policy limits any rights you have under applicable law.

1. What you are buying

• The Wise Box is a one-time purchase at the price displayed at checkout.
• It includes a Wise Card and a 30-day WiseTomorrow Care trial.
• The trial starts when you activate your Wise Card, not when you order. The trial never turns into a paid subscription automatically and never charges you. When it ends, your account becomes read-only unless you choose to subscribe, as described in the Terms of Service.

2. Price and payment

• The price shown at checkout is the total you pay. No sales tax is added.
• Payment and shipping details are collected by Stripe on its secure hosted checkout page. We never receive or store your full card number.

3. Where we ship and what it costs

• We ship only to addresses in the United States.
• Standard shipping is free.

4. Processing and delivery

• After you check out, we send an order confirmation. An order confirmation means we have received your order. It does not mean your order has shipped.
• Orders are dispatched within 3 business days of your order.
• Delivery times depend on the carrier and are estimates, not guarantees.
• Title and risk of loss pass to you when the carrier delivers your order.

5. Damaged, defective or missing items

If your Wise Box arrives damaged or defective, or something is missing, contact support@wisetomorrow.com as soon as you can. Include your order reference and a short description of the problem.

Please do not send us private account documents or anything stored in your Wise Box. We will never ask for them to resolve a shipping problem.

6. Returns and refunds

• Return window: 30 days from the date your order is delivered.
• Condition of returned items: unused, with everything that came in the box, in its original packaging.
• Return shipping: free if the item arrived damaged or defective, or we sent the wrong item. Otherwise, you pay for return shipping.
• Activated Wise Cards: you can still return a Wise Box within the 30 days if you have activated its Wise Card. We deactivate that card when we process the return.
• Refund timing: we refund the original payment method within 10 business days after we receive your return. Your bank may take longer to show it.

To start a return, email support@wisetomorrow.com with your order reference. We will reply with instructions.

If you have activated your Wise Card, you can revoke it from your account at any time. Returning a Wise Box does not delete your WiseTomorrow account or the information in it. You can delete your account from Settings, as described in the Terms of Service and Privacy Policy.

7. WiseTomorrow Care subscriptions

This Policy covers the Wise Box only. Cancellation and refunds for a paid WiseTomorrow Care subscription are governed by the Terms of Service.

8. Contact

Dark Ecommerce Labs, LLC, 826 Hampton Wood Ct, Sarasota, FL 34232

Support: support@wisetomorrow.com